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VOTING: When user has not joined a public topic, can't vote #1714

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BeccaMelhuish opened this issue Dec 10, 2024 · 1 comment
Open

VOTING: When user has not joined a public topic, can't vote #1714

BeccaMelhuish opened this issue Dec 10, 2024 · 1 comment
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bug Something isn't working estimated Issues that have dev time estimates added Small Issue is rather small and can be quickly fixed UX Priority UX issues that are important to fix relatively soon UX UX related issue. Needs input from UX specialists.

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@BeccaMelhuish
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What is the problem?
A user contacted @ssin1901 (Support) to say that they were unable to vote on a public topic. The solution was that they had to join the topic in order to be able to vote.

Checking this myself, I see that the UX is really unclear if you enter the public topic without having joined it. You cannot click the vote options to select them, and the 'submit button' is greyed out, but there are no hints to the user as to why this may be:
image

Why is this a problem?
Causes confusion and barriers to voting.

Possible solution.

- User is trying to vote on a public topic they haven't yet joined, and is already logged in.
Seeing as we decided we would automatically add people to a public topic once they've engaged in any way, without them needing to actively join it, then for logged there should be no difference in the UX for those who have joined and those who haven't (unless there is some technical need for there to be).

- User is trying to vote on a public topic they haven't yet joined, and is not yet logged in.
They should be able to select their vote option(s) and click the 'Submit vote' button as if they were logged in, but upon clicking the button, it should bring up the 'Please log in to continue' box. After they have logged in or registered they should be brought back to where they were, and be notified that their vote has been submitted.

Tagging @kevincrepin @Lidziya-p @TiinaDUX for info or comment if needed but I think the UX is fairly clear :)

@BeccaMelhuish BeccaMelhuish added bug Something isn't working UX UX related issue. Needs input from UX specialists. UX Priority UX issues that are important to fix relatively soon labels Dec 10, 2024
@ilmartyrk
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Will have to check, but it seems to be an easy fix so estimating 30mins

@ilmartyrk ilmartyrk added the estimated Issues that have dev time estimates added label Dec 13, 2024
@BeccaMelhuish BeccaMelhuish added the Small Issue is rather small and can be quickly fixed label Dec 16, 2024
@BeccaMelhuish BeccaMelhuish moved this from Backlog - next? to Now - Ready for dev in Citizen OS GitHub issue priorities Dec 16, 2024
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Labels
bug Something isn't working estimated Issues that have dev time estimates added Small Issue is rather small and can be quickly fixed UX Priority UX issues that are important to fix relatively soon UX UX related issue. Needs input from UX specialists.
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Status: Now - Ready for dev
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