Update Product Expectations.md

octo/product/Product Expectations.md

@@ -71,87 +71,30 @@ Additional, specific expectations related to these categories are described in t
        * Approve KPI goals
 
 ## Product Lead
-Product Leads are primarily accountable for the outcomes of their products and services. They are sometimes referred to as the OCTO team member, government lead, or Product Owner — although VA stakeholders are also frequently referred to as Product Owners, so this can create some confusion. (Occasionally, contractor Product Managers do some of this work.) 
-
-**Vision, strategy** 
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-* Determine the product direction and goals in collaboration with the product manager, team, and stakeholders. Review and update them at least quarterly. 
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-* Maintain and share a high-level, agile, roadmap that is manageable and realistic 
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-* This looks like 
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-  * Collaborate regularly with stakeholders and team members to define roadmap priorities 
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-  * Define and document OKRs with the team 
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-  * Review OKRs against product direction and goals to determine if the product needs to pivot strategy or direction 
-
-**Prioritization** 
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-* Set and provide timely guidance on priorities, goals, objectives, and desired outcomes 
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-* Prioritize what contract team(s) will work on (REQUIRED) 
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-* This looks like 
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-  * Engage in strategic discussions and agile ceremonies to provide perspective and decisions on strategy, roadmap, scope, desired outcomes 
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-  * Participate in team workshops as requested
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-**Managing up, stakeholders** 
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-* Resolve or escalate blockers that impede the success of the team, involving (or deferring) the team as needed 
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-* Defend product decisions using evidence gained from research or analysis 
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-* Lead stakeholder relationship strategy and cultivate key relationships 
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-* Explain technical concepts to both technical and non-technical audiences 
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-* Influence without authority 
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-* This looks like 
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-  * Participate in user research and invite stakeholders to observe 
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-  * Make sure each team member and stakeholder are aware of the expectations and are set up to succeed 
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-  * Gain commitments from leaders and team members who are not direct reports 
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-**Team leadership** 
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-* Motivate individuals to form cohesive teams 
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-* Lead the team to stay on track for delivery while prioritizing team health 
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-* Reduce or eliminate unnecessary government bureaucracy to create a healthy and productive environment for teams to focus on shipping products over processes. 
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-* This looks like 
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-  * Maintain a bias towards action by understanding the current work and actively anticipating and preparing for future work. 
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-  * Enable cross-functional teams to work together effectively by empowering them to do their best work and protecting them from unproductive external demands 
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-  * Continuously ask yourself, “What problem are we trying to solve?” and then ensure the team is focused on delivering a minimum viable product 
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-  * Don’t make the perfect the enemy of the good 
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-**Contract Management** 
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-* Coordinate vendor management with OCTO acquisition team (REQUIRED) 
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-* Identify and escalate staffing gaps or performance issues with the vendor and then, if not resolved, to OCTO leadership and the OCTO acquisition team 
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-* Review and recommend that the Contracting Officer's Representative (COR) accepts or rejects that work (REQUIRED) 
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-* This looks like 
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-  * Plan for contract period of performance timelines 
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-  * Approve sprint goals and recommend that the COR accepts or rejects deliverables 
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-  * Help onboard new contractors and write justifications for computers or software
+Product Leads are primarily accountable for the outcomes of their products and services. Other names you might hear include: OCTO team member, government lead, or Product Owner.
+
+VA stakeholders are also referred to as Product Owners, so this can create some confusion. Sometimes, contractor Product Managers do some of this work too.
+
+### Product vision
+- **Define product vision**: Set clear goals and create a roadmap.
+- **Prioritize and deliver**: Focus on value delivery and eliminate roadblocks.
+- **Adapt and iterate the product**: Continuously review and update the vision and roadmap.
+
+### Team leadership
+- **Prioritize team health**: Foster a positive team culture while staying on track for delivery.
+- **Lead by example**: Maintain a bias towards action and solve problems.
+- **Protect the team**: Shield the team from unnecessary bureaucracy and external distractions.
+
+### Partnership across VA
+- **Build relationships**: Foster positive relationships and actively engage with VA colleagues.
+- **Influence and align**: Gain commitments from key partners and resolve blockers.
+- **Be humble**: Value folks’ experiences across VA. Approach diverse opinions with curiosity and empathy.
+
+### Contract management
+- **Guide work**: Support team onboarding and collaborate with Product manager to deliver prioritized work.
+- **Monitor performance**: Evaluate vendor performance and escalate staffing gaps or performance issues.
+- **Ensure compliance**: Ensure vendor adheres to contract terms and approve deliverables.
+
 ## Product Manager
 Product Managers are usually contractors who are responsible for the delivery strategy and day-to-day work to deliver products and services. (Occasionally, OCTO Product Leads do this work.)