tap-freshdesk

This is a Singer tap that produces JSON-formatted data following the Singer spec.

This tap:

• Pulls raw data from Freshdesk's REST API
• Extracts the following resources from Freshdesk:
  • Agents
  • Companies
  • Contacts
  • Conversations
  • Groups
  • Roles
  • Satisfaction Ratings
  • Tickets
  • Time Entries
• Outputs the schema for each resource
• Incrementally pulls data based on the input state

Quick start

1. Install

   > pip install tap-freshdesk

2. Get your Freshdesk API Key

   Login to your Freshdesk account, navigate to your profile settings page, and save "Your API Token", you'll need it for the next step.

3. Create the config file

   Create a JSON file called config.json containing the api token you just found and the subdomain to your Freshdesk account. The subdomain will take the format subdomain.freshdesk.com.

   {
     "api_key": "your-api-token",
     "domain": "subdomain",
     "start_date": "2017-01-17T20:32:05Z"
   }

4. [Optional] Create the initial state file

   You can provide JSON file that contains a date for the API endpoints to force the application to only fetch data newer than those dates. If you omit the file it will fetch all Freshdesk data

   {"tickets": "2017-01-17T20:32:05Z",
   "agents": "2017-01-17T20:32:05Z",
   "roles": "2017-01-17T20:32:05Z",
   "groups": "2017-01-17T20:32:05Z",
   "companies": "2017-01-17T20:32:05Z",
   "contacts": "2017-01-17T20:32:05Z"}

5. Run the application

   tap-freshdesk can be run with:

   tap-freshdesk --config config.json [--state state.json]

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