NYMag forked this project to fix a dependency resolution issue between zenpy and apache-airflow.
A single from __future__ import division call in zenpy requires a version of future > 17.0,
but apache-airflow requires a version of future < 17.0. NYMag runs airflow with Python 3, this fork
will resolve the issue.
Zenpy is a Python wrapper for the Zendesk, Chat and HelpCentre APIs. The goal of the project is to make it easy to write clean, fast, Pythonic code when interacting with Zendesk progmatically. The wrapper tries to keep API calls to a minimum. Wherever it makes sense objects are cached, and attributes of objects that would trigger an API call are evaluated lazily.
Zenpy supports both Python2 and Python3.
Please report bugs!
from zenpy import Zenpy
# Create a Zenpy instance
zenpy_client = Zenpy(**credentials)
# Create a new ticket
zenpy_client.tickets.create(Ticket(subject="Important", description="Thing"))
# Perform a simple search
for ticket in zenpy_client.search('PC LOAD LETTER', type='ticket', assignee='facetoe'):
# No need to mess around with ids, linked objects can be accessed directly.
print(ticket.requester.name)
# All objects can be converted to a Python dict.
print(ticket.to_dict())
# Or to JSON.
print(ticket.to_json())zenpy_client.search(type='ticket', status_less_than='closed', assignee='[email protected]', sort_order='desc')zenpy_client.search(type='ticket', status='open')from zenpy.lib.api_objects import Ticket, User
zenpy_client.tickets.create(
Ticket(description='Some description',
requester=User(name='bob', email='[email protected]'))
)from zenpy.lib.api_objects import Comment
ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.comment = Comment(body="Important private comment", public=False)
zenpy_client.tickets.update(ticket)from zenpy.lib.api_objects import Ticket, Comment
zenpy_client.tickets.create(Ticket(
subject='Html comment example',
comment=Comment(body='The smoke is very colorful',
html_body='<h2>The smoke is <i>very</i> colourful</h2>'))
)from zenpy.lib.api_objects import Ticket
ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.tags.extend(['onetag', 'twotag', 'threetag', 'four'])
zenpy_client.tickets.update(ticket)from zenpy.lib.api_objects import Comment
# Upload the file (or file-like object) to Zendesk and obtain an Upload instance
upload_instance = zenpy_client.attachments.upload('/tmp/awesome_file.txt')
ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.comment = Comment(body='This comment has my file attached', uploads=[upload_instance.token])
zenpy_client.tickets.update(ticket)from zenpy.lib.api_objects import CustomField, Ticket
ticket_audit = zenpy_client.tickets.create(Ticket(
subject='Has custom field',
description="Wow, such field",
custom_fields=[CustomField(id=43528467, value=1337)]
))from zenpy.lib.api_objects import CustomField
ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.custom_fields.append(CustomField(id=43528467, value=1337))
zenpy_client.tickets.update(ticket)# Execute the show_macro_effect() method which returns what the macro *would* do.
# The method accepts either Zenpy objects or ids.
macro_result = zenpy_client.tickets.show_macro_effect(ticket_id_or_object, macro_id_or_object)
# Update the ticket to actually change the ticket.
zenpy_client.tickets.update(macro_result.ticket)user = zenpy_client.users(id=user_id)
user.remote_photo_url = 'http://domain/example_photo.jpg'
zenpy_client.users.update(user)Check out the documentation for more info.
Contributions are very welcome. I've written an explanation of the core ideas of the wrapper in the Contributors Guide.