servicenow

Ansible + ServiceNow Demos

These demos are intended for effectively demonstrating Ansible + ServiceNow capabilities with prescriptive guides on the Ansible Automation Workshop infrastructure.

Table of Contents

• Demo Catalog
• Common Setup

Demo Catalog

Demo Name	Brief Description	Workshop Type	Uses Ansible Tower
Config Drift	Demonstrate automatic ticket creation for configuration drift. When the configuration for a Cisco CSR router doesn't match desired config, a ServiceNow ticket with relevant information will be created.	workshop_type: networking	✗
Closed Loop Incident Mgmt	Ansible Tower will find the router that is out of compliance and open an incident in ServiceNow. ServiceNow will use a business rule to identify the newly opened incident, then kick off an Ansible Tower job to fix the issue.	workshop_type: networking	✓

Common Setup

You must have the following setup to deliver these demos:

1. A ServiceNow instance setup
2. The correct Ansible Workshop type provisioned (e.g. workshop_type: networking). Please refer to the table above for the corresponding workshop_type.

ServiceNow Setup

• Setup a free account https://developer.servicenow.com/

• Click Manage and create an instance

  

  A URL will be provided like https://dev66073.service-now.com/

• Login to your WebURL and reset your password.

• Record these three pieces of information that will provide authentication.

  Field	Input
  username	admin
  password	ThisIsAFakePassword
  instance	dev66073

  Tip 1 the instance is part the webURL e.g. https://dev66073.service-now.com/ is dev66073

  Tip 2 the password is not the same as your password to login to https://developer.servicenow.com/. To reset it click on Action and then Reset admin password

  

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