Update getting-the-most-out-of-spryker-support.md

docs/about/all/support/getting-the-most-out-of-spryker-support.md

@@ -15,15 +15,23 @@ related:
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-[Spryker Support Portal](https://support.spryker.com/s/) is the main portal for interacting with Spryker support. In the portal, you can have  3 (Standard Success) or 10 (Premier Success) licenses. To get access to the support portal [fill out the form](https://www.surveymonkey.com/r/XYK5R26).
+[Spryker Support Portal](https://support.spryker.com/s/) is the main portal for interacting with Spryker support. In the portal, you can have 3 (Standard Access) or 10 (Premier Access) licenses. To get access to the support portal [fill out the Portal Access Request
+ form](https://www.surveymonkey.com/r/XYK5R26).
 
 ## Best practices for Partners and SIs
-Spryker Partners and SIs should create support cases in the Spryker Support Portal. If you are a Spryker Partner or SI, please ask your customer to request Support Portal licenses for your project team. The licenses can be requested via the form linked above and will allow your team to request changes and report issues on the customer's behalf (please note: only customers can request access as it is part of their contractual agreement with Spryker). If you have multiple Spryker projects with various customers, you will therefore need to request access from each of these customers.
+
+Ask your customer to request Support Portal licenses for your project's team. Customers can request licenses using the [Portal Access Request form](https://www.surveymonkey.com/r/XYK5R26). This lets your team request changes and report issues on the customer's behalf.
+
+If you're working with multiple Spryker projects and customers, each of those customers needs to request licenses for you.
 
 {% info_block infoBox %}
-The functionality of creating support cases in the Spryker Partner Portal is deprecated.
+
+* Only customers can request Support Portal access because it's part of their contractual agreement with Spryker
 {% endinfo_block %}
 
+### Spryker partner portal deprecation
+
+Support cases can no longer be created in Spryker Partner Portal. Use the Support Portal instead.
 
 Using the Support Portal over the Partner Portal has the following advantages:
 * Partners and customers can see their cases and collaborate on them.