Pending dashboards now show all pending tickets.

tipue-dev · Nov 17, 2023 · 332766b · 332766b
1 parent 4ba26a0
commit 332766b
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Showing 2 changed files with 12 additions and 9 deletions.
diff --git a/CHANGES.md b/CHANGES.md
@@ -1,3 +1,6 @@
+# 7.0.14 2023-??-??
+ - 2023-11-17 Pending dashboards now show all pending tickets.
+
 # 7.0.13 2023-11-15
  - 2023-11-09 Added missing links to widget on CustomerUserInformationCenter: create phone ticket, create email ticket, switch to customer.
  - 2023-11-08 Fixed CustomerAccept module.

diff --git a/Kernel/Config/Files/XML/Ticket.xml b/Kernel/Config/Files/XML/Ticket.xml
@@ -6067,8 +6067,8 @@
                 <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                 <Item Key="Title" Translatable="1">Reminder Tickets</Item>
                 <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
-                <Item Key="Attributes">TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;</Item>
-                <Item Key="Filter">Locked</Item>
+                <Item Key="Attributes">StateType=pending reminder;SortBy=PendingTime;OrderBy=Up;</Item>
+                <Item Key="Filter"></Item>
                 <Item Key="Time">UntilTime</Item>
                 <Item Key="Limit">10</Item>
                 <Item Key="Permission">rw</Item>
@@ -6093,11 +6093,11 @@
                         <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                         <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                         <Item Key="EscalationTime" SelectedID="1"></Item>
+                        <Item Key="PendingTime" SelectedID="2"></Item>
                         <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                         <Item Key="TicketNumber" SelectedID="2"></Item>
                         <Item Key="Lock" SelectedID="1"></Item>
                         <Item Key="Owner" SelectedID="1"></Item>
-                        <Item Key="PendingTime" SelectedID="1"></Item>
                         <Item Key="Queue" SelectedID="1"></Item>
                         <Item Key="Responsible" SelectedID="1"></Item>
                         <Item Key="Priority" SelectedID="1"></Item>
@@ -6456,8 +6456,8 @@
                 <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                 <Item Key="Title" Translatable="1">Reminder Tickets</Item>
                 <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
-                <Item Key="Attributes">TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;</Item>
-                <Item Key="Filter">Locked</Item>
+                <Item Key="Attributes">StateType=pending reminder;SortBy=PendingTime;OrderBy=Up;</Item>
+                <Item Key="Filter"></Item>
                 <Item Key="Time">UntilTime</Item>
                 <Item Key="Limit">10</Item>
                 <Item Key="Permission">ro</Item>
@@ -6486,7 +6486,7 @@
                         <Item Key="TicketNumber" SelectedID="2"></Item>
                         <Item Key="Lock" SelectedID="1"></Item>
                         <Item Key="Owner" SelectedID="1"></Item>
-                        <Item Key="PendingTime" SelectedID="1"></Item>
+                        <Item Key="PendingTime" SelectedID="2"></Item>
                         <Item Key="Queue" SelectedID="1"></Item>
                         <Item Key="Responsible" SelectedID="1"></Item>
                         <Item Key="Priority" SelectedID="1"></Item>
@@ -6699,8 +6699,8 @@
                 <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                 <Item Key="Title" Translatable="1">Reminder Tickets</Item>
                 <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
-                <Item Key="Attributes">TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;</Item>
-                <Item Key="Filter">Locked</Item>
+                <Item Key="Attributes">StateType=pending reminder;SortBy=PendingTime;OrderBy=Up;</Item>
+                <Item Key="Filter"></Item>
                 <Item Key="Time">UntilTime</Item>
                 <Item Key="Limit">10</Item>
                 <Item Key="Permission">ro</Item>
@@ -6729,7 +6729,7 @@
                         <Item Key="TicketNumber" SelectedID="2"></Item>
                         <Item Key="Lock" SelectedID="1"></Item>
                         <Item Key="Owner" SelectedID="1"></Item>
-                        <Item Key="PendingTime" SelectedID="1"></Item>
+                        <Item Key="PendingTime" SelectedID="2"></Item>
                         <Item Key="Queue" SelectedID="1"></Item>
                         <Item Key="Responsible" SelectedID="1"></Item>
                         <Item Key="Priority" SelectedID="1"></Item>