First official OTOBO release, yippie!

.fetchmailrc.dist

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+# --
+# OTOBO is a web-based ticketing system for service organisations.
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# Copyright (C) 2019-2020 Rother OSS GmbH, https://otobo.de/
+# --
+# This program is free software: you can redistribute it and/or modify it under
+# the terms of the GNU General Public License as published by the Free Software
+# Foundation, either version 3 of the License, or (at your option) any later version.
+# This program is distributed in the hope that it will be useful, but WITHOUT
+# ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
+# FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
+# You should have received a copy of the GNU General Public License
+# along with this program. If not, see <https://www.gnu.org/licenses/>.
+# --
+
+#-----------------#
+# simple example:
+#-----------------#
+
+#poll <MAIL_SERVER> protocol POP3 user <MAIL_USERNAME> pass <MAIL_PASSWORD> is <LOCAL_OTOBO_USERNAME> here
+
+#-------------------------------------------------#
+# example for polling from an IMAP-Server via SSL.
+#-------------------------------------------------#
+
+#poll <MAIL_SERVER> protocol IMAP port 993 plugin "openssl s_client -connect %h:%p" user <MAIL_USERNAME> pass <MAIL_PASSWORD> is <LOCAL_OTOBO_USERNAME> here
+
+#--------------------------------------------------------#
+# The openssl command has to be installed and accessible
+# for the otobo user.
+# If the otobo user cannot find openssl, try:
+#  plugin "/path/to/openssl s_client -connect %h:%p"
+#--------------------------------------------------------#

.gitignore

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+.gitconfig
+var/log/error_log
+var/log/ssl_request_log
+.project
+.sublimelinterrc
+.externalToolBuilders
+.gnupg
+.settings
+.includepath
+.DS_Store
+*.swp
+*.swo
+*~
+.profile
+.vstags
+.vscode
+.vimrc
+
+# OTRS
+.procmailrc
+/ARCHIVE
+doc/manual/en
+doc/en/otrs_business_solution_book.pdf
+Kernel/Config/Backups/
+Kernel/Config/Files/ZZZ*.pm
+Kernel/Config/Files/User/*
+Kernel/Config/GenericAgent.pm
+Kernel/Config.pm
+Kernel/Language/*.old
+bin/cgi-bin/.htaccess
+scripts/apache2-perl-startup2.pl
+var/virtualfs
+var/run
+var/log/*.log
+var/log/Daemon/*.log
+var/OPM
+var/Stats
+var/tmp/*
+var/httpd/htdocs/SeleniumScreenshots/
+var/httpd/htdocs/js/thirdparty/jslint
+var/httpd/htdocs/js/js-cache
+var/httpd/htdocs/skins/*/*/css-cache
+var/sessions/Data*
+var/sessions/State*
+var/article/*
+var/cron/*
+!var/cron/*.dist
+
+# Fred
+Fred.sopm
+CHANGES-Fred
+doc/en/Fred.xml
+doc/en/Fred.pdf
+Kernel/Output/HTML/FilterContent/Fred.pm
+Kernel/Output/HTML/Fred/*
+Kernel/Output/HTML/Templates/Standard/DevelFred*
+Kernel/Config/Files/AAAFred.pm
+Kernel/Config/Files/Fred.xml
+Kernel/Config/Files/XML/Fred.xml
+Kernel/Modules/DevelFred.pm
+Kernel/System/Fred
+var/fred
+var/httpd/htdocs/js/*Fred*js
+var/httpd/htdocs/skins/Agent/default/css/*Fred*css
+var/httpd/htdocs/skins/Customer/default/css/*Fred*css
+
+# NYTProf
+nytprof*.out
+
+# OTRSCodePolicy
+.tidyall.d
+perltidy.LOG.old
+bin/otrs.CodePolicy.pl
+TidyAll
+Kernel/cpan-lib/Locale/PO.pm
+scripts/install-git-hooks.pl
+scripts/uninstall-git-hooks.pl
+OTRSCodePolicy*
+perltidy.LOG
+
+# ITSM
+var/stats/*.xml.installed
+bin/CodeInstall.pl
+bin/ModuleCode.pl
+bin/DatabaseInstall.pl
+
+# OTRSCodeHub
+var/git
+
+# STORM
+Kernel/Config/Files/XML/OTRSStorm.xml
+Kernel/Modules/AdminSTORM.pm
+Kernel/Output/HTML/Templates/Standard/AdminSTORM.tt
+Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/TLP-Amber.tt
+Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/TLP-Green.tt
+Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/TLP-Red.tt
+Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/TLP-White.tt
+var/httpd/htdocs/skins/Agent/storm/*
+var/packagesetup/OTRSSTORM.pm
+OTRSSTORM.sopm
+
+# OTRSContinuousIntegrationProvisioner (vagrant VMs)
+.cache
+.ssh
+.viminfo
+.bash*
+.mysql_history
+.passwd
+backup_es

.mailfilter.dist

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+# --
+# OTOBO is a web-based ticketing system for service organisations.
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# Copyright (C) 2019-2020 Rother OSS GmbH, https://otobo.de/
+# --
+# This program is free software: you can redistribute it and/or modify it under
+# the terms of the GNU General Public License as published by the Free Software
+# Foundation, either version 3 of the License, or (at your option) any later version.
+# This program is distributed in the hope that it will be useful, but WITHOUT
+# ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
+# FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
+# You should have received a copy of the GNU General Public License
+# along with this program. If not, see <https://www.gnu.org/licenses/>.
+# --
+
+#SYS_HOME=/opt/otobo
+SYS_HOME=$HOME
+
+import DEFAULT
+LOCALDEFAULT=$DEFAULT
+DEFAULT=${SYS_HOME}/var/spool/`date +%s`${FROM}${SIZE}
+MONTHFOLDER=`date +%Y-%m`
+YEARFOLDER=`date +%Y`
+
+
+# Remove all X-OTOBO Header (allow this only for trusted email)
+# e. g. from *@example.com
+
+if (/^To:.*@example.com/)
+{
+    xfilter "grep -vi '^X-OTOBO-'"
+}
+
+# or just no emails with "X-OTOBO-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
+#if (/^X-OTOBO-Ident: ahfiw2Fw32r230dddl2foeo3r/)
+#{
+#    xfilter "grep -vi '^X-OTOBO-'"
+#}
+
+
+
+# Examples for queue presorting.
+
+if (/^To:.*@example.com/)
+{
+    xfilter "formail -I \"X-OTOBO-Queue: example\""
+}
+
+if (/^List-Id:.*OpenAntiVirus/)
+{
+    xfilter "formail -I \"X-OTOBO-Queue: OpenAntiVirus\""
+}
+
+
+# Example for add free form key and value (max 3).
+
+if (/^To:.*@example.com/)
+{
+    xfilter "formail -I \"X-OTOBO-ArticleKey1: Test\""
+    xfilter "formail -I \"X-OTOBO-ArticleValue1: True!\""
+}
+
+
+# Backup of all incoming emails.
+# It's always better to have a backup of all incoming emails!
+
+cc ${SYS_HOME}/var/INBOX.Backup.${MONTHFOLDER}
+
+
+# Pipe all email into the PostMaster process.
+
+xfilter "${SYS_HOME}/bin/otobo.Console.pl Maint::PostMaster::Read"
+
+
+# spool all the rest (which the otobo.PostMaster.pl can't process!)
+# If the database is down or the otobo.PostMaster.pl exit was not '0'!
+
+to $DEFAULT
+
+
+# end of .mailfilter

.mailmap

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+André Brás <[email protected]> Andre Bras <[email protected]>
+Balázs Úr <[email protected]> Úr Balázs <[email protected]>
+Belnet <[email protected]> <root@otobo-dev.(none)>
+Belnet <[email protected]> <[email protected]>
+Carlos Garcia <[email protected]> CarlosGarcia <[email protected]>
+Carlos Garcia <[email protected]> Carlos Javier Garcia Cardenas <[email protected]>
+Cyrille Bollu <[email protected]>
+Dusan Vuckovic <[email protected]> vuckovicd <[email protected]>
+Elias Probst <[email protected]> <[email protected]>
+Gerald Young <[email protected]> Gerald Young <[email protected]>
+Jens Bothe <[email protected]> jensoliver <[email protected]>
+Jens Pfeifer <[email protected]> Jens Pfeifer <[email protected]>
+Johannes Hörburger <[email protected]>
+Marc Bonsels <[email protected]> Marc A. Bonsels <[email protected]>
+Marc Nilius <[email protected]> <[email protected]>
+Marc Nilius <[email protected]> Marc Nilius <[email protected]>
+Marco Buchholz <[email protected]> marb <>
+Marco Buchholz <[email protected]> marb <>
+Martin Edenhofer <[email protected]> anonymous <>
+Mathias Bräunling <[email protected]> Mathias B <[email protected]>
+Mathias Bräunling <[email protected]> MBRG <[email protected]>
+Michiel Beijen <[email protected]> <[email protected]>
+Moritz Lenz <[email protected]> Moritz Lenz <[email protected]>
+Nils Leideck <[email protected]> nilei <[email protected]>
+Renée Bäcker <[email protected]> <[email protected]>
+Renée Bäcker <[email protected]> <[email protected]>
+Renée Bäcker <[email protected]> Renee <[email protected]>
+Sanjin Vik <[email protected]> Sanjin Vik <[email protected]>
+Shawn Beasley <[email protected]> Shawn Beasley <[email protected]>
+Thorsten Eckel <[email protected]> Thorsten Eckel <[email protected]>
+Thorsten Eckel <[email protected]> Thorsten <[email protected]>
+Torsten Thau <[email protected]> tt <>
+Zoran Ilibasic <[email protected]> Zoran Ilibasic <[email protected]>
+
+# Assign unknown entries to anonymous
+anonymous <uknown@anonymous> root <[email protected]>
+anonymous <uknown@anonymous> atif <>
+anonymous <uknown@anonymous> nicolas <>
+anonymous <uknown@anonymous> robert <>
+anonymous <uknown@anonymous> wiktor <>

.otobo-ci.yml

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+Active: 1
+
+PlatformSets:
+ - ondemand-otobo10
+
+TestModes:
+ Merge:
+  PlatformSets:
+   - ondemand-merge-otobo10
+  DeployOTOBOPackages:
+   - FAQ@rel-6_0
+   - TimeAccounting@rel-6_0
+   - Survey@rel-6_0
+   - SystemMonitoring@rel-6_0
+   - OTOBOMasterSlave@rel-6_0
+   - GeneralCatalog@rel-6_0
+   - ITSMCore@rel-6_0
+   - ITSMIncidentProblemManagement@rel-6_0
+   - ITSMConfigurationManagement@rel-6_0
+   - ITSMChangeManagement@rel-6_0
+   - ITSMServiceLevelManagement@rel-6_0
+   - ImportExport@rel-6_0
+   - OTOBOBusinessSeleniumTesting@master
+
+ Silent:
+  Active: 0

.procmailrc.dist

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+# --
+# OTOBO is a web-based ticketing system for service organisations.
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# Copyright (C) 2019-2020 Rother OSS GmbH, https://otobo.de/
+# --
+# This program is free software: you can redistribute it and/or modify it under
+# the terms of the GNU General Public License as published by the Free Software
+# Foundation, either version 3 of the License, or (at your option) any later version.
+# This program is distributed in the hope that it will be useful, but WITHOUT
+# ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
+# FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
+# You should have received a copy of the GNU General Public License
+# along with this program. If not, see <https://www.gnu.org/licenses/>.
+# --
+
+#SYS_HOME=/opt/otobo/
+SYS_HOME=$HOME
+
+SHELL=/bin/sh
+PATH=/bin:/usr/bin:/usr/local/bin
+MONTHFOLDER=`date +%Y-%m`
+YEARFOLDER=`date +%Y`
+LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log
+VERBOSE=on
+COMSAT=no
+
+
+# Remove all X-OTOBO Header (allow this only for trusted email)
+# e. g. from *@example.com
+
+:0 fhw :
+* !^From.*@example.com
+| grep -vi '^X-OTOBO-'
+
+# or just no emails with "X-OTOBO-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
+#:0 fhw :
+#* !^X-OTOBO-Ident: ahfiw2Fw32r230dddl2foeo3r
+#| grep -vi '^X-OTOBO-'
+
+
+
+# Examples for queue presorting.
+
+:0 fhw :
+* TO:.*@example.com
+| formail -I "X-OTOBO-Queue: example"
+
+:0 fhw :
+* ^List-Id:.*OpenAntiVirus
+| formail -I "X-OTOBO-Queue: OpenAntiVirus"
+
+
+# Example for add free form key and value (max 3).
+
+:0 fhw :
+* TO:.*@example.com
+| formail -I "X-OTOBO-ArticleKey1: Test" |  formail -I "X-OTOBO-ArticleValue1: True!"
+
+
+# Example for assigning the "email domain as customer ID" automaticaly.
+
+#:0hc
+#CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i'
+#
+#:0 fhw :
+#| formail -I "X-OTOBO-CustomerNo: $CUSTOMERID"
+
+
+# Backup of all incoming emails.
+# It's always better to have a backup of all incoming emails!
+
+#:0 c :
+#$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER
+
+
+# Pipe all email into the PostMaster process.
+
+:0 w
+| $SYS_HOME/bin/otobo.Console.pl Maint::PostMaster::Read
+
+
+# Spool all the rest (which the console command 'Maint::PostMaster::Read' can't process!)
+# If the database is down or the console command 'Maint::PostMaster::Read' does not return success!
+
+:0 :
+$SYS_HOME/var/spool/.
+
+
+# end of .procmailrc

.tx/config

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+[main]
+host = https://www.transifex.com
+
+[OTOBO.10]
+file_filter = i18n/otobo/otobo.<lang>.po
+source_file = i18n/otobo/otobo.pot
+source_lang = en
+type = PO