Python Zendesk is wrapper for the Zendesk API. This library provides an easy and flexible way for developers to communicate with their Zendesk account in their application.
httplib2 is used for authentication and requests
(pip install | easy_install) httplib2
simplejson is used to serialze and deserialze requests and responses
(pip install | easy_install) simplejson
Zendesk Python Library is available on pypi, so installation should be fairly simple:
(pip install | easy_install) zendesk
from zendesk import Zendesk, get_id_from_url
################################################################
## NEW CONNECTION CLIENT
################################################################
zendesk = Zendesk('https://yourcompany.zendesk.com', '[email protected]', 'passwd')
################################################################
## TICKETS
################################################################
# List
zendesk.list_tickets(view_id=1) # Must have a view defined
# Create
new_ticket = {
'ticket': {
'requester_name': 'Howard Schultz',
'requester_email': '[email protected]',
'subject':'My Starbucks coffee is cold!',
'description': 'please reheat my coffee',
'set_tags': 'coffee drinks',
'ticket_field_entries': [
{
'ticket_field_id': 1,
'value': 'venti'
},
{
'ticket_field_id': 2,
'value': '$10'
}
]
}
}
ticket_url = zendesk.create_ticket(data=new_ticket)
ticket_id = get_id_from_url(ticket_url)
# Show
zendesk.show_ticket(ticket_id=ticket_id)
# Delete
zendesk.delete_ticket(ticket_id=ticket_id)
# More examples in `examples` folder!