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Update formatting
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yeungegs committed Sep 20, 2017
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14 changes: 7 additions & 7 deletions 0x14-postmortem/README.md
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Expand Up @@ -6,9 +6,9 @@ Requirements:

## Issue Summary (that is often what executives will read) must contain:

* duration of the outage with start and end times (including timezone)
* what was the impact (what service was down/slow? What were user experiencing? How many % of the users were affected?)
* what was the root cause
* duration of the outage with start and end times (including timezone)
* what was the impact (what service was down/slow? What were user experiencing? How many % of the users were affected?)
* what was the root cause

## Timeline (format bullet point, format: `time` - `keep it short, 1 or 2 sentences`) must contain:

Expand All @@ -21,13 +21,13 @@ Requirements:

## Root cause and resolution must contain:

* explain in detail what was causing the issue
* explain in detail how the issue was fixed
* explain in detail what was causing the issue
* explain in detail how the issue was fixed

## Corrective and preventative measures must contain:

* what are the things that can be improved/fixed
* a list of tasks to address the issue (example: patch Nginx server, add monitoring on server memory...)
* what are the things that can be improved/fixed
* a list of tasks to address the issue (example: patch Nginx server, add monitoring on server memory...)

## Be brief and straight to the point, between 400 to 600 words
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