chat-core-zendesk: support setting tags in constructor config

Adds the ticketTags field to the constructor config, so that
arbitrary tags can be applied to conversations created by the SDK.

TEST=manual,auto

Ran SDK locally, saw created ZD conversation have the testing tag
applied.

Wrote a unit test asserting that tags are set correctly, saw it
pass.

packages/chat-core-zendesk/docs/chat-core-zendesk.chatcorezendeskconfig.md

@@ -17,4 +17,5 @@ export interface ChatCoreZendeskConfig
 |  Property | Modifiers | Type | Description |
 |  --- | --- | --- | --- |
 |  [integrationId](./chat-core-zendesk.chatcorezendeskconfig.integrationid.md) |  | string | The web widget integration ID for the Zendesk chat. |
+|  [ticketTags?](./chat-core-zendesk.chatcorezendeskconfig.tickettags.md) |  | string\[\] | _(Optional)_ Tags to apply when handoff to Zendesk is initiated. |
 

packages/chat-core-zendesk/docs/chat-core-zendesk.chatcorezendeskconfig.tickettags.md

@@ -0,0 +1,13 @@
+<!-- Do not edit this file. It is automatically generated by API Documenter. -->
+
+[Home](./index.md) &gt; [@yext/chat-core-zendesk](./chat-core-zendesk.md) &gt; [ChatCoreZendeskConfig](./chat-core-zendesk.chatcorezendeskconfig.md) &gt; [ticketTags](./chat-core-zendesk.chatcorezendeskconfig.tickettags.md)
+
+## ChatCoreZendeskConfig.ticketTags property
+
+Tags to apply when handoff to Zendesk is initiated.
+
+**Signature:**
+
+```typescript
+ticketTags?: string[];
+```

packages/chat-core-zendesk/etc/chat-core-zendesk.api.md

@@ -24,6 +24,7 @@ export interface ChatCoreZendesk {
 // @public
 export interface ChatCoreZendeskConfig {
     integrationId: string;
+    ticketTags?: string[];
 }
 
 // Warning: (ae-forgotten-export) The symbol "ChatCoreZendeskImpl" needs to be exported by the entry point index.d.ts

packages/chat-core-zendesk/src/infra/ChatCoreZendeskImpl.ts

@@ -47,12 +47,14 @@ export class ChatCoreZendeskImpl {
   private eventListeners: { [T in keyof EventMap]?: EventCallback<T>[] } = {};
   private conversationId: string | undefined;
   private integrationId: string;
+  private tags: string[] = ["yext-chat-agent-handoff"];
 
   constructor(config: ChatCoreZendeskConfig) {
     if (window === undefined) {
       throw new Error("This package can only be used in the browser.");
     }
     this.integrationId = config.integrationId;
+    this.tags = [...this.tags, ...(config.ticketTags ?? [])];
   }
 
   /**
@@ -106,7 +108,7 @@ export class ChatCoreZendeskImpl {
     let convo: Conversation = await Smooch.createConversation({
       metadata: {
         ...ticketFields,
-        "zen:ticket:tags": "yext-chat-agent-handoff",
+        "zen:ticket:tags": this.tags.join(", "),
         // this indicates to the internal zendesk bot webhook that the conversation is from the Chat SDK
         [MetadataChatSDKKey]: true,
       },

packages/chat-core-zendesk/src/models/ChatCoreZendeskConfig.ts

@@ -8,4 +8,8 @@ export interface ChatCoreZendeskConfig {
    * The web widget integration ID for the Zendesk chat.
    */
   integrationId: string;
+  /**
+   * Tags to apply when handoff to Zendesk is initiated.
+   */
+  ticketTags?: string[];
 }

packages/chat-core-zendesk/tests/ChatCoreZendesk.test.ts

@@ -238,3 +238,20 @@ it("sets ticket fields on handoff", async () => {
     },
   });
 });
+
+it("sets ticket tags defined in config on handoff", async () => {
+  const createConversationSpy = jest.spyOn(SmoochLib, "createConversation");
+  const chatCoreZendesk = provideChatCoreZendesk({
+    ...mockConfig,
+    ticketTags: ["tag1", "tag2"],
+  });
+  await chatCoreZendesk.init(mockMessageResponse());
+  expect(createConversationSpy).toBeCalledWith({
+    metadata: {
+      "zen:ticket_field:field1": "value1",
+      "zen:ticket_field:field2": "value2",
+      "zen:ticket:tags": "yext-chat-agent-handoff, tag1, tag2",
+      YEXT_CHAT_SDK: true,
+    },
+  });
+});

test-sites/test-browser-esm/src/script.js

@@ -63,6 +63,7 @@ window.getNextMessage = async () => {
       currentResponder = "ZENDESK";
       agentCore = provideChatCoreZendesk({
         integrationId: process.env.TEST_ZENDESK_INTEGRATION_ID,
+        ticketTags: ["testingTag"],
       });
       handleHandoff(data);
     }