chat-core-zendesk: handle resolved ticket event #49
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unlike deleting ticket, which trigger a passControl event and is handled by the internal bot in the switchboard, agent marking a ticket a resolved will not transfer control. Instead, zendesk will send a csat message (e.g. "how did the chat go?") to the conversation.
This PR will replace that message with
The agent has resolved the ticket. Further assistance will now be provided by the bot.to inform the user and closes the session. The bot in the frontend will then resume the conversation on subsequent user messages.J=CLIP-1530
TEST=manual
see that I get the custom message instead of "how did the chat go?" message from zendesk. See that the bot will resume conversation in the next message.