chat-core-zendesk: add support for session reinitialization #53
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Adds support for restoring a Zendesk agent conversation using the conversation ID. Requires reinitialization of the Zendesk client, which can only be triggered on the first message sent after the new page is loaded. This leads to a slight bit of extra lag on that first message, but otherwise everything seems to work as if the page was never reloaded. TEST=manual Used this locally with upcoming chat-headless change to support this new method, saw expected results across page loads and within the Zendesk platform.
yen-tt
reviewed
Sep 25, 2024
yen-tt
reviewed
Sep 25, 2024
yen-tt
reviewed
Sep 25, 2024
yen-tt
reviewed
Oct 1, 2024
yen-tt
approved these changes
Oct 1, 2024
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Adds support for restoring a Zendesk agent conversation using the
conversation ID. Requires reinitialization of the Zendesk client, which
leads to a slight bit of extra lag if the first message is sent immediately,
but otherwise everything seems to work as if the page was never
reloaded.
TEST=manual
Used this locally with upcoming chat-headless change to support this
new method, saw expected results across page loads and within the
Zendesk platform.